Go somewhere else. Please. I don't want anyone else to deal with this. We bought a diamond for my great grandmothers engagement setting. Good quality, appraised higher than what we payed (with the GIA documentation). You can get that anywhere though...
Great Job!
I was in there a couple days ago, worked with a wonderful gentleman who was helping with sizing of men's wedding rings. Brought my husband in yesterday to get am accurate size and make sure he liked what I had picked out. We worked with a girl, I say this because she was completely lifting out and up her shirt ever time she coughed and manurisims were awful! We were asking about sizes and she would try them on her fingers and then guess about what size they were. Finally, my husband asked for the ringer sizer, so we could make sure we were ordering the correct size. I asked about prices and sales and she was rude. When we came down to ordering and paying, I had an active $25 off and she said because it wasn't a sale, she could not apply it. Huh? I thought I was BUYING a ring. Customer service was horrible! And this isn't the first time for us. Definitely the last time we take our business there.
2. Customer service is not acceptable. Again, they send it to Jared. I had a wedding band custom made that matched my great grandmothers vintage engagement ring. Just white gold...no diamonds, stones...just the leaf-life detail from the band. The quality of the work is sub par at best. I could've gone to a Nordstrom and bought something similar for a quarter of the price. I was told it would match exactly and it does not. At all. To me it's only a resemblance. When I went to approve the wax I mentioned that some of the detail was missing, and that is what makes it so special to me. The lady at the counter looked closely with one of the tools and assured me it was there so I trusted her. It was hard because you're looking at green wax. I approved it. She was very wrong. And now I'm stuck with a wedding band I don't like. And I am going to to go somewhere else to have it completely redone after the wedding...which leads me to my third point.
3. It takes forever. They don't know what's going on because they ship things off. What I was told would take about 6 weeks took a full 3 months. Now it's 2 weeks before my wedding, and I'm stuck with something I don't like. I went to the store within 24 hours of when any piece of the process was in and waiting for me, and that's how long it took. Having them redo the wax once did add to the time frame...but that should be included. I feel like I was intentionally mislead about the time frame.
I needed work done on my ring and was guaranteed it back by this date when I called to check the status of the ring they didn't know where it was an in order to get it handled I had to call corporate to get any information about my ring.
I would never ever suggest going to this location! They always give you the run around and never know what's going on. The customer service is an absolute joke they are rude and degrading to their customers.
1. They don't do any work in the shop. They send it to Jared. Why not just go there? They never had any info on my rings, they had to call over to Jared and ask. Also I never got a clear answer a trusted about where my ring was in the process. I was told one time the wax was done and would be in the store the next day. When I called 2 days after that (because I never heard from them)...I was told it was only just being started and would be another 2 weeks!
We took my ring to have the plating re done and they cut the ring and fused it together to small. Our wedding is in two days so I have to shove it on my finger until I can get it to a better location. When I had mentioned about the ring they gave me the rudest tone implying I was stupid and didn't know what I was talking about, I know my ring and how it fits!! At this point I took my ring and walked away, I would never take anything to this location again.
My husband and I always get excellent customer service at Kay Jewelers at Southwest Plaza. Luke (the manager) and Miya (one of the sales ladies) treat us so well! We've never had any issues and always enjoy our time at the store.
The bad review is because of 3 things:
Luke and Chantel have always been very helpful, friendly and knowledgeable. I prefer this store over the others due to the service we recieve. Everyone here is always pleasant and great to work with.
Through all this I've heard about what a terrible reputation Kay has. For switching out diamonds, loosing irreplaceable pieces, and sub par service. I will say the people that worked there were as kind as they could be. They're limited by the company. But it's not worth it. I had my reservations about Kay in the first place, and I was right. Save yourself. Go somewhere else.
Kay Jewelers is a US Jewelry Store based in Littleton, Colorado. Kay Jewelers is located at 8501 W Bowles Ave Unit 2140, Littleton, CO 80123, USA.
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