Oh my goodness! I had the best appointment with a tech named Jeremy! He was super amazing... multi-tasked like a bad @ss. He answered all of my questions and went above and beyond to ensure that all my challenges (even some I wasn’t aware of) we supported. He related well, listened, made us (me and another woman that he was helping at the same time) laugh and best of all walked us through some tedious tasks that I’m sure they do a million times a day, all with a smile on his face. So thank you Jeremy for making my appointment at the apple store worth my time & energy. You rock!
Battery failing on my 1 1/2 yr. old iPad mini 4. I took it to this store and was told I could exchange it for
another, for $99. I made an appointment for the following week. Went in and was told by the guy who came by that I'd have to buy another one for $299. I told him about the previous appointment and could tell he was getting angry. However, he provided a refurbished iPad and when I asked if I could speak to the previous genius who had helped me, he snapped "NO"! I wanted to let him know I wasn't trying to get away with something. I paid my $106 (tax incl.). He started the download, said he'd be back to check on it. Never saw him again.
In June 2017 I would have rated this store a 5 star with fast paced service and outstanding service, but today I received the worst customer service. Like I mentioned I was recently there in June to fix my phones display but unfortunately it re-cracked NOT by being dropped. I called before I drove down there and they said they would be able to help as long as I did not drop it. So, I drove down there. I was there at 1pm and did not leave until 5pm! They had no sympathy for my situation and when I talked to the manager he said because there was physical damage to the outside of my phone there was nothing he could do. OK well I have dropped my phone before and I've had it for a couple of years now of course there would be damage! and he didn't even ask me what I wanted to do. (either get it fixed or just leave it). So they walked away, I called my parents to get there opinion. I decided to just re-fix my phone I had to go back and re wait for someone to be available! Then, right before they were going to take my phone and fix it, they asked if I was 18+. I was like no, I will be in a week though. So apparently you have to be over 18 to get your phone screen fixed. I didn't know that. I was at the same store a month ago and they fixed my phone with no problem! So they went back and got the manager again and they come out and tell me that I have to have someone over 18 to sign for me. So I'm like okay but I was here a month ago for the same reason and there was no issue there! I had to drive all the way home pick up my father and drive all the back! And finally they fixed my phone.. took 2 1/2 hours but they did. Paid the full price and everything didn't offer anything to me. However, the worst part was no one (i.e. the technician or the manager) did not apologize for nothing, acted like my situation was nothing. That was the worst customer service I have every received! Never going back there again, I recommend going to the apple store in Cherry Creek where you can have a MUCH BETTER experience!
A.J. was amazing! Thank you so much for troubleshooting my Macbook and getting it to work again. I really appreciated his kindness and efforts to fix the problem and free of charge. I will definitely return to this store for future needs because of A.J. and his customer service.
For being one of, if not, THE best tech companies in the world..they really haven't figured out their efficiency process. You've got a bunch of smiling faces with iPads checking people in to give the illusion that they are being taken care of (okay that's sort of genius). However, when you spend 30 minutes after check-in waiting to pick your equipment up from the Genius Bar... it kind of defeats the purpose. It's like driving through a fast food joint only to wait at the second window for 30 minutes for your food.
This location gets 3 stars because their employees are extremely presentable and nice. They are doing their best, they just need some process efficiency help.
Apple Aspen Grove is a US Electronics Store based in Littleton, Colorado. Apple Aspen Grove is located at 7301 S Santa Fe Dr, Littleton, CO 80120, USA.
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