Poor service and under educated sales people. I brought my fat bike in to be set up tubeless and they could not get it right. I bought a new tire ($120), and paid them 30 bucks a wheel to get it set up tubeless and they couldn't get it to hold air pressure. So after $180 they couldn't get it right and refuse to refund my money or make it work right. Save your money and don't go there, go anywhere but there if you want to get good service work.
Definitely do your research before shopping at this bike shop. The gentleman I dealt with was helpful; however, when I purchased a 2016 model year bike at a discounted price, I found out a few days after purchase bike shops were discounting the 2017's in the same model year for the same price when I found a 2016 and 2017 at another bike shop down the road, and some of the 2016s that are still around are almost $800 less than what I paid. Not to mention they didn't do a bike fit.
Bought a bike for my son (not here) and it was missing a part that had to be special ordered. Dropped the bike at Performance so they could order/assemble it; went to pick it up two weeks later to find out it hadn't been touched. The owner offered no excuses for it and said it was their error, but when I picked up the assembled bike the next day no one offered anything to make up for the poor service. Parts and labor weren't expensive so I didn't make a big deal of it, but I would've expected after completely neglecting the bike for that long they would've at least offered something of an apology. What will keep me from going back is the tech who kept calling me "Love" which just made me feel dirty.
Good customer service on a rush repair and the price was good. Thanks guys!
I have literally spent thousands in this store on several bikes and related equipment, in fact I am even in the picture that comes up here on Google for the store but today I spent the last 36 bucks I ever will in this store. The customer service here used to be top notch, which is why I had been such a loyal customer, but they really do not seem to care at all about their customers anymore. Everytime I go in there it is worse and worse. I physically stood at the register for five minutes while two guys behind the bike service counter stood there staring at me and I was the only customer in the store! If they are incapable of running a register then they could have easily got someone who could. If you want to go to a PB then go to a different store, this one is dirty and they would just rather stare at you than help you. There are also two other competitors within a couple miles, I'd check them out.
Performance Bicycle is a US Bicycle Store based in Littleton, Colorado. Performance Bicycle is located at 5066 S Wadsworth Blvd, Littleton, CO 80123, USA.
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