This company is the worst - destroyed a table and a new washer and dryer. Moved SLOOOOOOOWWWWLY - did not send the right number of people as promised - were late to show up there employees complained and wined the whole time. HORRIBLE.
Desired Resolution: Other (requires explanation)
BBB COMPLAINT:
Desired Outcome
They are absolutely wonderful. Brad and his crew ensured that our move was stress free. Every belonging was moved safely and not one single thing was damaged. I'm very impressed with them and have referred a few friends already! The other movers were Tony & Ryan I believe. I'm so grateful!
OMG RUN!!!!!
Check for $3000 - no less
Comments from the owner and replies
Your crew leader screwed up the storage - by his own admission! 15 to 30 minutes is a complete under estimate. The only reason storage was screwed up was because your "crew chief" completely screwed up the storage unit which I rented as a larger unit than he requested.
Our moving crew from Galt was awesome. This was the second time we used them in a 5 year period and they are all they claim to be. They were very professional and courteous. Worked hard the entire time, yet always had time for any questions I had or to set up another garment box :o) I will definitely use Galt again and would recommend them to all my friends.
"This discount is in excess of the of the actual time it took the crew leader to rearrange items in the storage to attempt to make them fit. The actual may have been 15-30 minutes. In addition, we will not be charging you for the storage unit used as well as moving them in and out. This is an additional 2 hours of labor being provided free of charge as well as the cost of the storage unit (this is not being provided as a discount as you have not been charged for this)."
They ruined several items totaling $3000+ and sent a check for $200! They claim that I picked the lower insurance, but I was never offered a type of insurance, only a price. I assumed they were fully insured. I am giving them this opportunity to pay the $3000 before I file a complaint with the insurance division of Colorado. They are required by law to offer all types of insurance and allow me to pick one. Until I got a check for nothing for the damages they admittedly caused I had no idea that I had options.
The owner is a complete jerk and completely unhelpful - RUN RUN RUN
I had a great experience with Galt Moving. They were professional from start to finish. The move was priced fairly and I believe it was a great value. We had a crew of three men help us move this past weekend and they were awesome. Alex was a pleasure to work with and he communicated with me throughout the entire move, so we were sure to stay within my budgeted time frame. I cannot say enough great things about his team. I have used movers 3 times before within the last 4 years, and this experience was the best by far. I think the crews positive attitude, respectful demeanor, and great communication skills far exceeded my expectations.
Galt Moving was courteous, professional, and took care of my items. They were reasonably priced and went above and beyond to ensure that my move went smoothly -- even on a snowy day! I would highly recommend them to anyone else moving.
The add verbiage here is unprofessional and unnecessary and confrontational. I worked hard as a customer to be accommodating and non confrontational and this email has me feeling unappreciated and realizing I deserve more compensation. Your crew was completely unprofessional and constantly complaining about their job. They damaged items and initially did not want to take responsibility they were lackluster in their willingness to do there job. The manner in which they packed our storage unit will require many more hours to clear it based on how they had to pack and repack it in the end.
Galt Moving Littleton is a US Moving Company based in Littleton, Colorado. Galt Moving Littleton is located at 1299 W Littleton Blvd, Littleton, CO 80120, USA.
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